Mastering AliExpress Shipping and Ordering: A Comprehensive Guide for Seamless Sourcing
SOURCING AGENT
9/2/20245 min read


AliExpress is one of the leading e-commerce platforms globally, offering a wide range of products from Chinese suppliers to customers all over the world. If you’re new to AliExpress or looking for better ways to navigate its shipping and order processes, you’ve come to the right place. In this comprehensive guide, we'll discuss how AliExpress shipping works, how to track your orders, cancel unwanted purchases, and get the most out of your experience. We will also explore essential tips on how to use AliExpress like a pro to source top-tier products while minimizing complications. Whether you're buying for personal use or sourcing wholesale for your business, this guide will equip you with everything you need.
How AliExpress Shipping Works
AliExpress offers a variety of shipping methods to accommodate different budgets and delivery time expectations. However, the process can be confusing for new users. Let’s break down how it works:
Standard vs. Premium Shipping: AliExpress provides both standard shipping (free or low-cost) and premium options. Standard shipping is often slower, while premium shipping options such as AliExpress Premium Shipping and DHL provide faster delivery.
Tracking Your Shipment: Once your order is shipped, AliExpress will provide a tracking number. This is essential for monitoring the progress of your package. AliExpress allows you to track orders directly on their platform or through third-party websites.
Customs and Import Fees: Depending on your country, you might be required to pay customs duties or import taxes. It's important to check local regulations to avoid any surprises when your package arrives.
How to Track Your Order on AliExpress
Knowing where your package is and when it will arrive is crucial, especially when you're sourcing goods for your business. Here's how to track your AliExpress order step by step:
Login to Your Account: Start by logging into your AliExpress account and navigating to the "My Orders" section.
Find Your Tracking Number: Each shipped order will have a tracking number listed. Click on the tracking number to see the status of your shipment.
Use a Tracking Tool: AliExpress offers its own tracking tool, but for more detailed tracking, you can use third-party services like 17track or Cainiao. Enter the tracking number, and these tools will display the most up-to-date information.
How Long Does AliExpress Take to Deliver?
Delivery times on AliExpress vary depending on factors such as the shipping method you select, the seller's location, and your destination. Generally, here are the estimated times:
Standard Shipping: 20 to 40 days
AliExpress Premium Shipping: 7 to 20 days
DHL or FedEx: 5 to 10 days
Shipping times may extend due to customs or holidays, so it’s a good idea to plan accordingly, especially when sourcing for business purposes.
What to Do If AliExpress Takes Too Long to Deliver?
If your order is delayed, there are a few steps you can take:
Contact the Seller: Send a message to the seller through AliExpress, explaining the situation. They may provide updated information or offer solutions.
Check the Delivery Guarantee: AliExpress has a buyer protection policy that guarantees delivery within a specified time frame. If the package does not arrive within that period, you may be eligible for a refund.
File a Dispute: If contacting the seller doesn't resolve the issue, you can file a dispute on AliExpress for further assistance.
How to Cancel an Order on AliExpress
There are many reasons why you might want to cancel an order on AliExpress. Whether it's a change of mind or a shipping delay, here’s how you can cancel orders easily:
Before Payment: If you haven’t completed the payment, simply navigate to the "My Orders" section and click "Cancel Order."
After Payment but Before Shipping: If you've paid but the seller hasn’t shipped the item yet, you can still cancel the order by contacting the seller and requesting a cancellation.
After Shipping: Once the item has been shipped, cancellation is no longer possible. However, you can return the item once you receive it or file a dispute if the order isn’t as described.
Common Issues with AliExpress Shipping and How to Solve Them
Lost Packages: If your package is lost, you can contact the seller or file a dispute through AliExpress to either get a refund or have the item reshipped.
Customs Delays: Sometimes, packages get stuck at customs. You can contact your local customs office to resolve any issues and expedite the process.
Damaged Items: If your package arrives damaged, take photos of the item and contact the seller immediately to discuss a refund or replacement.
Does AliExpress Have Free Shipping?
AliExpress does offer free shipping on many items, but it’s essential to check the estimated delivery time, as free shipping options can be significantly slower. You’ll also want to consider whether it's worth waiting for free shipping or paying for faster delivery if you're in a hurry.
How to Find Free Shipping Items: You can filter your search results by selecting "Free Shipping" in the filters menu. This will show only products with free delivery.
How to Get Free Stuff on AliExpress
AliExpress occasionally offers promotions and giveaways. Participating in these events can sometimes earn you free products, though they are usually small items or samples. Additionally, using discount coupons and taking advantage of flash sales can help you save money on your purchases.
How to Safely Order from AliExpress
With so many sellers on AliExpress, it’s essential to make sure you’re buying from reputable sources. Here are some tips for safe ordering:
Check Seller Ratings: Always check the seller’s rating and read customer reviews before making a purchase. Sellers with high ratings and positive reviews are more likely to provide a good shopping experience.
Use Buyer Protection: AliExpress offers a buyer protection program, which ensures you get a refund if your order is not as described or if it never arrives.
Communicate with Sellers: Before ordering, send a message to the seller to ask about product details, shipping times, and return policies. Good communication can prevent misunderstandings later on.
The Role of a Sourcing Agent for AliExpress Purchases
For those sourcing wholesale products, a sourcing agent can be a game changer. LeonWholesale, for example, helps customers find reliable suppliers, negotiate prices, and handle shipping logistics. Here’s how working with a sourcing agent can benefit you:
Access to Top-Tier Suppliers: Sourcing agents have direct connections with verified suppliers, ensuring that you receive high-quality products.
Streamlined Processes: Agents handle the entire process from start to finish, from finding the best products to coordinating shipping and handling customs.
Expert Negotiation: With a sourcing agent like LeonWholesale, you can secure better pricing and avoid common pitfalls of dealing with multiple suppliers.
Conclusion
Ordering from AliExpress can be a great way to source high-quality products at competitive prices, whether for personal use or for your business. By understanding how AliExpress shipping works, how to track and manage your orders, and how to handle potential issues, you can make the most out of your experience on this platform. For those looking to take their sourcing efforts to the next level, working with a professional sourcing agent like LeonWholesale ensures smooth operations, from product selection to delivery.

